The causal relationship of the service quality of the TransJakarta Busway.
Tri Basuki JoewonoDjoen San SantosoDhany Utami NingtyasPublished in: Public Transp. (2012)
Keyphrases
- service quality
- causal relationships
- customer satisfaction
- previously unknown
- service providers
- bayesian networks
- causal models
- online shopping
- data mining
- electronic commerce
- causal relations
- quality of service
- human reasoning
- latent variables
- structural model
- competitive advantage
- influence diagrams
- user satisfaction
- information quality
- competitive environment
- information systems
- job satisfaction
- call center
- factors affecting
- incident management