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Customer satisfaction and loyalty analysis with classification algorithms and Structural Equation Modeling.
Adnan Aktepe
Süleyman Ersöz
Bilal Toklu
Published in:
Comput. Ind. Eng. (2015)
Keyphrases
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customer satisfaction
user satisfaction
structural equation modeling
service quality
learning algorithm
support vector
support vector machine
support vector machine svm
database
feature selection
feature extraction
online shopping