Semantic analysis and classification method for customer enquiries in telecommunication services.
Motoi IwashitaShinsuke ShimogawaKen NishimatsuPublished in: Eng. Appl. Artif. Intell. (2011)
Keyphrases
- classification method
- semantic analysis
- telecommunication services
- churn prediction
- natural language
- random forest
- data mining
- natural language processing
- rule induction
- credit risk
- semantic information
- support vector machine svm
- knn
- k nearest neighbor
- support vector machine
- classification algorithm
- text classification
- text categorization
- databases
- pattern recognition
- bayesian networks
- image processing
- wordnet
- artificial intelligence