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A social media text analytics framework for double-loop learning for citizen-centric public services: A case study of a local government Facebook use.

Christopher G. ReddickAkemi Takeoka ChatfieldAdegboyega Ojo
Published in: Gov. Inf. Q. (2017)
Keyphrases
  • social media
  • e government
  • public services
  • social media platforms
  • software engineering
  • public sector
  • case study
  • information sharing
  • service oriented