The Perils of Ignoring "Systems 101": Recovering from Mishaps at Two Small Companies.
Miguel GarcíaJoseph GelbardBrooke HustonRochelle JacksonWendy KueferGwyn LauberHolming LeeMargaret MillerBill XieSteven AlterPublished in: Commun. Assoc. Inf. Syst. (2002)