Staffing to Maximize Profit for Call Centers with Alternate Service-Level Agreements.

Opher Baron Joseph Milner

Published in: Oper. Res. (2009)

Keyphrases

service level agreements
call center
service level
service quality
lead time
asymptotically optimal
supply chain
total cost
service systems
heavy traffic
service providers
queueing model
business process
service oriented
information processing
artificial intelligence
databases
database