Can the Exploitation of Information Technology Enable Service Orientation in the Organization?
Shari ShangYu-Hsing WuPublished in: AMCIS (2009)
Keyphrases
- information technology
- information systems
- service providers
- web services
- public services
- knowledge management
- business environment
- service quality
- virtual organization
- service discovery
- government agencies
- service oriented
- information processing
- human resource management
- service composition
- information technology infrastructure
- mobile services
- business strategy
- orientation estimation
- strategic advantage
- neural network
- information society
- customer service
- position and orientation
- digital libraries