Developing software beyond customer needs and plans: an exploratory study of its forms and individual-level drivers.
Mattia BianchiGiacomo MarziLamberto ZolloAndrea S. PatruccoPublished in: Int. J. Prod. Res. (2019)
Keyphrases
- individual level
- software systems
- electronic commerce
- group level
- software development
- software tools
- source code
- computer systems
- software maintenance
- case study
- customer behavior
- software architecture
- requirements engineering
- software vendors
- development lifecycle
- financial institutions
- customer service
- customer satisfaction