Keyphrases
- crisis management
- information and communication technologies
- information and communications technologies
- south africa
- clustering algorithm
- information systems
- knowledge management
- business process
- business rules
- hierarchical clustering
- business processes
- business intelligence
- cluster analysis
- collaborative learning
- decision making
- return on investment
- academic community
- global economy
- software industry
- collaborative inquiry
- data mining
- developing countries
- business models
- knowledge sharing
- knowledge management systems
- case study
- information communication technology
- tertiary education
- business applications
- fuzzy c means
- data clustering
- learning process
- small and medium sized enterprises
- real world