Designing a Personalized Stress Management System for Call Center Workers.
Kwangyoung LeeHyunseung LimSooyeon AhnTaewan KimHwajung HongPublished in: BigComp (2023)
Keyphrases
- call center
- management system
- service level
- arrival rate
- asymptotically optimal
- heavy traffic
- service quality
- queue length
- e learning
- service systems
- information technology
- user profiles
- customer service
- queueing model
- agent technology
- queueing networks
- stochastic model
- special case
- cooperative
- neural network
- customer support