What's the "Thing" in Internet of Things in Grocery Shopping? A Customer Approach.
Asle FagerstrømNiklas ErikssonValdimar SigurðssonPublished in: CENTERIS/ProjMAN/HCist (2017)
Keyphrases
- grocery shopping
- electronic commerce
- mobile devices
- key technologies
- online shopping
- customer service
- customer knowledge
- customer satisfaction
- purchase behavior
- physical world
- neural network
- big data
- customer relationship management
- customer behavior
- call center
- retail banking
- potential customers
- artificial intelligence