Enhancing citizen satisfaction and loyalty in e-government: Lessons learned from Jakarta COVID-19 website.
Rizka NadhiraHamdi HamdiSyora Alya Eka PutriTivani Shakilla ErviPublished in: Inf. Serv. Use (2024)
Keyphrases
- lessons learned
- e government
- website
- customer satisfaction
- potential customers
- government services
- service quality
- public sector
- electronic government
- case study
- future directions
- digital government
- government agencies
- user satisfaction
- federal government
- service delivery
- public administration
- web content
- developing countries
- knowledge management
- public services
- information sharing
- web pages
- service providers
- online shopping
- grounded theory
- design science
- government organizations
- social media
- government websites