Enabling Front-Office Transformation and Customer Experience through Business Process Engineering.
Jorge L. SanzPublished in: Enterp. Model. Inf. Syst. Archit. Int. J. Concept. Model. (2014)
Keyphrases
- business process
- business processes
- process model
- business process models
- requirements engineering
- web services
- case study
- software engineering
- electronic commerce
- process mining
- ws bpel
- workflow model
- virtual organization
- customer service
- workflow management systems
- business process management
- business process modeling
- business rules
- customer satisfaction
- churn prediction
- data mining
- inter organizational
- service oriented architecture