Inclusion in the E-Service Society - Investigating Administrative Literacy Requirements for Using E-Services.
Åke GrönlundMathias HatakkaAndreas AskPublished in: EGOV (2007)
Keyphrases
- service providers
- service requirements
- service discovery
- web services
- service oriented
- service composition
- service delivery
- service provision
- e government
- service quality
- service oriented architecture
- network services
- mobile services
- information services
- service management
- service selection
- service platform
- grid infrastructure
- customer service
- composite services
- web service composition
- value added services
- communication services
- service integration
- public services
- information society
- rapidly in recent years
- information systems
- public administration
- search computing
- end users
- configuration management
- management system
- loosely coupled
- grid services
- service offerings
- service description
- service systems
- user communities
- service provisioning
- computing environments
- mashup
- context aware services
- user requirements
- context aware
- service requests
- message delivery
- semantic web services
- directory service
- queue length
- heterogeneous environments
- internet services
- electronic business
- artificial intelligence
- web technologies
- security services
- user requests
- seamless integration
- video on demand
- network infrastructure
- online services
- grid environment
- personalized services