Service Quality Evaluation Method for Community-Based Software Outsourcing Process.
Shu LiuYing LiuHuimin JiangZhongjie WangXiaofei XuPublished in: Int. J. Serv. Sci. Manag. Eng. Technol. (2011)
Keyphrases
- evaluation method
- service quality
- service providers
- fuzzy comprehensive evaluation method
- online shopping
- customer satisfaction
- evaluation model
- information technology
- evaluation methods
- development process
- user satisfaction
- risk management
- information systems
- electronic commerce
- end users
- long term
- user interface
- web services