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Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option.

Alexander N. DudinChe Soong KimOlga S. DudinaSergey A. Dudin
Published in: Ann. Oper. Res. (2016)
Keyphrases
  • queueing model
  • call center
  • probabilistic model
  • neural network
  • probability distribution
  • steady state
  • real time
  • reinforcement learning
  • objective function
  • graphical models
  • service quality
  • power law
  • heavy traffic