Dealing with Knowledge Intensive Services in E-Government. A Case Study.
Daniela FeldkampKnut HinkelmannHolger WachePublished in: GI Jahrestagung (1) (2007)
Keyphrases
- knowledge intensive
- e government
- government services
- service delivery
- public services
- knowledge management
- knowledge acquisition
- service provision
- public sector
- electronic government
- governmental organizations
- service offerings
- digital government
- developing countries
- government information
- government websites
- public administration
- government organizations
- service oriented
- human resources
- service providers
- software development
- case study
- web services
- government agencies
- law enforcement
- life cycle
- inter organizational
- researchers and practitioners
- end to end
- public organizations
- customer service
- service quality
- knowledge representation
- knowledge base
- business process change