The role of post-adoption phase trust in B2C e-service loyalty: towards a more comprehensive picture.
Matti MäntymäkiPublished in: I3E (2) (2007)
Keyphrases
- service quality
- customer satisfaction
- information quality
- online consumer
- electronic commerce
- online shopping
- service providers
- information systems
- customer loyalty
- user satisfaction
- network externalities
- internet banking
- perceived risk
- service oriented
- trust model
- technology acceptance
- theoretical and practical implications
- service composition
- potential customers
- security services
- technology adoption
- web services
- learning phase
- website
- e government
- quality of service
- trust evaluation
- social networks
- online services
- social norms
- trust management
- social capital
- information technology
- information services
- computing environments