Cloud-based services and customer satisfaction in the small and medium-sized businesses (SMBs).
Shurui GaoWeidong MengPublished in: Kybernetes (2022)
Keyphrases
- customer satisfaction
- small and medium sized
- service quality
- customer data
- customer service
- electronic commerce
- customer retention
- service providers
- customer support
- online shopping
- user satisfaction
- cloud computing
- high tech
- information systems
- customer loyalty
- marketing strategies
- web services
- cloud platform
- loosely coupled
- product design
- competitive advantage
- service oriented
- electronic business
- real time
- website
- customer reviews
- information quality
- call center
- service management
- database
- business models
- web browser