Rethinking the role of security in client satisfaction with Software-as-a-Service (SaaS) providers.
Sigi GoodeChinho LinJacob C. TsaiJames J. JiangPublished in: Decis. Support Syst. (2015)
Keyphrases
- software as a service
- service providers
- integrity verification
- cloud computing
- outsourced databases
- service quality
- cloud services
- multi tenant
- security issues
- service oriented
- web services
- data center
- access control
- end users
- security requirements
- information security
- role based access control
- data management
- incident management
- customer satisfaction
- client server
- information systems
- user satisfaction
- security analysis
- business models
- inference control
- intrusion detection
- network security
- messages exchanged
- private cloud