Electronic markets and service delivery: governance and related competencies in virtual environments.
Linda WilkinsTanya CastlemanPaula M. C. SwatmanPublished in: ECIS (2003)
Keyphrases
- virtual environment
- service delivery
- e government
- electronic markets
- virtual world
- virtual reality
- life cycle
- end to end
- service provision
- multi user
- public sector
- government services
- public services
- web services
- service management
- virtual characters
- physical space
- moral hazard
- serious games
- business models
- e learning
- information technology
- databases
- mechanism design
- key factors
- virtual learning environments
- government agencies
- human computer interaction
- online learning