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The elements of customer satisfaction model in Serbian conditions.

Dragan CockaloDejan DjordjevicZvonko SajfertVesna K. Spasojevic BrkicMilan Nikolic
Published in: Int. J. Serv. Technol. Manag. (2012)
Keyphrases
  • computational model
  • customer satisfaction
  • probabilistic model
  • probability distribution
  • knowledge management
  • electronic commerce
  • quality of service
  • study proposes