The Slow Server Problem for Uninformed Customers.
Fabricio Bandeira CabralPublished in: Queueing Syst. Theory Appl. (2005)
Keyphrases
- single server
- service times
- call center
- poisson arrivals
- arrival process
- queueing model
- client server
- customer classes
- web server
- steady state
- state dependent
- database
- information disclosure
- service systems
- real time
- central server
- customer service
- customer satisfaction
- service providers
- low latency
- customer preferences
- markov chain
- databases
- file transfer