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aDMSCN: A Novel Perspective for User Intent Prediction in Customer Service Bots.
Kuan Xu
Chilin Fu
Xiaolu Zhang
Cen Chen
Ya-Lin Zhang
Wenge Rong
Zujie Wen
Jun Zhou
Xiaolong Li
Yu Qiao
Published in:
CIKM (2020)
Keyphrases
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customer service
user intent
fine grained
user behavior
customer satisfaction
web search
query logs
query reformulation
information retrieval
web pages
quality of service
multi attribute
call center
evaluation framework