Applications of text mining in services management: A systematic literature review.
Sunil KumarArpan Kumar KarP. Vigneswara IlavarasanPublished in: Int. J. Inf. Manag. Data Insights (2021)
Keyphrases
- literature review
- text mining
- service delivery
- fuzzy theory
- case study
- telecommunications networks
- service platform
- configuration management
- quality management
- service management
- requirements engineering
- management system
- public libraries
- information systems development
- business continuity
- information management
- mobile services
- context aware
- knowledge management
- seamless integration
- current issues
- service oriented
- web services
- public services
- knowledge discovery
- information services
- service providers
- design science
- information extraction
- machine learning
- information systems
- web mining
- service composition
- data management
- systems development
- higher education institutions
- information retrieval