Perceived Online Service Quality: Latent Dimensions and Ontological Implications.
Mary TateBeverley G. HopeJoerg EvermannStuart J. BarnesPublished in: PACIS (2007)
Keyphrases
- service quality
- internet shopping
- user satisfaction
- customer satisfaction
- service providers
- information quality
- online learning
- quality of service
- information systems
- online shopping
- technology acceptance
- competitive environment
- electronic commerce
- call center
- competitive advantage
- job satisfaction
- subjective norm
- customer loyalty
- perceived usefulness
- structural equation modeling
- information technology
- database
- response time
- data management