Experience in Developing a Prototype for WiBro Service Quality Management System.
Dae-Woo KimHyun-Min LimJae-Hyoung YooSang-Ha KimPublished in: APNOMS (2009)
Keyphrases
- service quality
- management system
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- quality of service
- call center
- decision support system
- online shopping
- information systems
- competitive environment
- competitive advantage
- information quality
- internet shopping
- expert systems
- job satisfaction
- database
- financial risk