Towards explaining user satisfaction with contact tracing mobile applications in a time of pandemic: a text analytics approach.
Morteza NamvarSaeed AkhlaghpourJavad K. PoolAnisa PrisciliaPublished in: HICSS (2022)
Keyphrases
- user satisfaction
- mobile applications
- text analytics
- text mining
- free text
- information systems
- mobile phone
- mobile devices
- business intelligence
- context aware
- user experience
- visual data mining
- ultimate goal
- text data
- end users
- service quality
- perceived usefulness
- mobile services
- information quality
- information extraction
- user perceptions
- text categorization
- knowledge management
- data visualization
- visual exploration
- databases
- kolmogorov smirnov
- text documents
- learning styles
- text classification
- expert systems
- knowledge base