Customer Success Management und dessen organisatorische Implementierung: eine qualitative Untersuchung.
Sebastian KriebelSven SeidenstrickerVinzenz KrauseUlrich SchumacherPublished in: HMD Prax. Wirtsch. (2024)
Keyphrases
- customer relationship management
- customer support
- customer retention
- management system
- decision support
- databases
- quantitative and qualitative
- data processing
- electronic commerce
- information management
- qualitative reasoning
- customer satisfaction
- decision making
- information systems
- data management
- knowledge management
- qualitative and quantitative
- dynamic systems
- bayesian networks
- network management
- qualitative models
- churn prediction
- qualitative physics
- data sets