A fuzzy analytic hierarchy process model for customers' bank selection decision in the Kingdom of Bahrain.
Minwir M. Al-ShammariMehdi MiliPublished in: Oper. Res. (2021)
Keyphrases
- process model
- process mining
- business process
- decision making
- business processes
- event logs
- formal models
- fuzzy logic
- fuzzy sets
- membership functions
- petri net
- banking industry
- fuzzy rules
- control flow
- customer satisfaction
- business process models
- software process
- commercial banks
- decision makers
- decision rules
- banking services
- databases
- case study
- website
- information systems