Spoken document retrieval from call-center conversations.
Jonathan MamouDavid CarmelRon HooryPublished in: SIGIR (2006)
Keyphrases
- spoken document retrieval
- call center
- service level
- broadcast news
- test collection
- conversational speech
- cross language
- information retrieval
- arrival rate
- service quality
- spoken documents
- agent technology
- queue length
- document collections
- machine learning
- retrieval method
- steady state
- query expansion
- information retrieval systems
- information extraction