Cognitive Load in eCommerce Applications - Measurement and Effects on User Satisfaction.
Peter SchmutzSilvia HeinzYolanda MétraillerKlaus OpwisPublished in: Adv. Hum. Comput. Interact. (2009)
Keyphrases
- user satisfaction
- cognitive load
- cognitive load theory
- individual differences
- working memory
- information systems
- learning outcomes
- service quality
- structural equation modeling
- skill acquisition
- exploratory search
- customer satisfaction
- perceived usefulness
- information quality
- user perceptions
- open ended
- e learning
- quality attributes
- negative impact
- databases
- multimedia learning environment