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Evaluation of customer behavior with temporal centrality metrics for churn prediction of prepaid contracts.
Laura Calzada-Infante
María Óskarsdóttir
Bart Baesens
Published in:
Expert Syst. Appl. (2020)
Keyphrases
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customer behavior
churn prediction
social network analysis
customer service
behavior patterns
transactional data
social networks
information systems
data analysis
multi class
evaluation method
historical data
customer satisfaction