Understanding the impact of social media on innovation in service industries: a knowledge-sharing and governance perspective.
Naseem RahmanHarminder SinghPublished in: PACIS (2018)
Keyphrases
- knowledge sharing
- knowledge management
- social media
- organizational learning
- information technology
- inter organizational
- knowledge transfer
- information sharing
- knowledge creation
- information systems
- information exchange
- educational process
- service delivery
- case study
- e government
- e learning
- tacit knowledge
- sharing knowledge
- share knowledge
- customer knowledge
- knowledge exchange
- social networks
- user generated content
- social software
- knowledge building
- service quality
- learning community
- web services
- story telling
- social capital
- decision making
- real world