Expert System Applications in Customer Service.
Stephen SchonOmar Keith HelferichPublished in: SIGBDP-SIGCPR (1987)
Keyphrases
- customer service
- expert systems
- inventory control
- customer satisfaction
- knowledge based systems
- customer behavior
- knowledge acquisition
- governmental organizations
- knowledge base
- fuzzy logic
- hybrid intelligent
- artificial intelligence
- inference engine
- knowledge engineering
- customer support
- human computer interaction
- intelligent agents
- probability distribution
- query processing
- reinforcement learning
- information systems