The effect of switching costs on intent to switch: an application in IS service provision markets.
Dwayne WhittenKenneth W. Green Jr.Published in: Int. J. Mob. Commun. (2005)
Keyphrases
- service provision
- switching costs
- network effects
- e government
- user oriented
- public administration
- service delivery
- individual level
- prior studies
- mobile services
- online services
- information services
- service discovery
- context awareness
- context aware
- service providers
- case study
- smart spaces
- electronic markets
- social influence
- ambient intelligence
- electronic commerce