The Virtual Waiting Time of the M/G/1 Queue with Impatient Customers.
Jongho BaeSunggon KimEui Yong LeePublished in: Queueing Syst. Theory Appl. (2001)
Keyphrases
- service times
- arrival rate
- call center
- heavy traffic
- single server queue
- steady state
- queue length
- single server
- queueing model
- queueing networks
- asymptotically optimal
- arrival process
- queueing systems
- stationary distribution
- waiting times
- poisson arrivals
- traffic intensity
- finite buffer
- service rates
- fluid model
- state dependent
- poisson process
- markov chain
- random variables
- service level
- service systems
- customer service
- long run
- queue size
- ornstein uhlenbeck
- brownian motion
- finite capacity
- service quality
- arrival processes