Value-Adding to Public Services Through the Adoption of Lean Thinking.

Ayham A. M. Jaaron Chris J. Backhouse

Published in: Int. J. Serv. Sci. Manag. Eng. Technol. (2011)

Keyphrases

public services
e government
public sector
government services
service oriented
public administration
developing countries
artificial intelligence
knowledge management
digital government
decision making
information technology