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An Emperical Study on Application of Big Data Analytics to Automate Service Desk Business Process.
Dan Lo
Karl Kevin Tiba
Sergiu Buciumas
Frank Ziller
Published in:
COMPSAC (2) (2019)
Keyphrases
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business process
business processes
web services
service oriented architecture
process mining
artificial intelligence
process model
business rules
ws bpel
user interface
knowledge discovery
decision support
business process management
competitive market
business process models