Aligning IT Service Levels and Business Performance: A Case Study.
Thiago BarroeroGianmario MottaGiovanni PignatelliMario A. BochicchioAntonella LongoAlessandra RaffonePublished in: IEEE SCC (2010)
Keyphrases
- service level
- supply chain
- lead time
- inventory models
- business processes
- total cost
- information systems
- decision making
- case study
- business intelligence
- service systems
- business process
- call center
- supply chain management
- service requirements
- planning horizon
- business models
- electronic commerce
- image registration
- business rules
- test bed
- data mining
- inventory policy