A customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process.
Shulin LanHao ZhangRay Y. ZhongGeorge Q. HuangPublished in: Ind. Manag. Data Syst. (2016)
Keyphrases
- fuzzy analytic hierarchy process
- customer satisfaction
- evaluation model
- service quality
- customer service
- sustainable development
- analytic hierarchy process
- service providers
- logistics industry
- customer data
- customer support
- evaluation method
- quality evaluation
- core competence
- artificial immune network
- user satisfaction
- ahp method
- web services
- fuzzy theory
- electronic commerce
- fuzzy comprehensive evaluation
- marketing strategies
- supply chain
- supply chain management
- information systems
- artificial intelligence
- group decision making