"How may I help you?" Politeness in computer-mediated and face-to-face library reference transactions.
Jessica Luo CarloYoungjin YooPublished in: Inf. Organ. (2007)
Keyphrases
- computer mediated
- online learning
- computer mediated communication
- collaborative learning
- communication tools
- vicarious learning
- face to face meetings
- computer conferencing
- learning community
- online discussion
- peer interaction
- online course
- collaborative activities
- group dynamics
- pedagogical agents
- discourse analysis
- turn taking