User satisfaction of the mySMS service: A value co-creation approach.

Norfizah Mat Nor Muriati Mukhtar Yazrina Yahya

Published in: ICEEI (2011)

Keyphrases

user satisfaction
service quality
customer satisfaction
information systems
perceived quality
service providers
structural equation modeling
information quality
web services
user perceptions
service oriented
objective measures
mobile devices
mobile services
perceived usefulness
quality attributes