Contract design for equipment after-sales service with business interruption insurance.
Xuwei QinLusheng ShaoZhong-Zhong JiangPublished in: Eur. J. Oper. Res. (2020)
Keyphrases
- electronic commerce
- case study
- customer service
- design process
- decision making
- web services
- management system
- information systems
- working principle
- business process
- service oriented
- conceptual framework
- business models
- service delivery
- business intelligence
- online services
- telecommunications industry
- software engineering