Business Process Assessment and Evaluation in Public Administrations using Activity Based Costing.
Jörg BeckerPhilipp BergenerMichael RäckersPublished in: AMCIS (2009)
Keyphrases
- business process
- business processes
- public administration
- business process modeling
- business process management
- business process models
- e government
- workflow model
- process mining
- process model
- web services
- workflow technology
- business rules
- public sector
- ws bpel
- policy making
- virtual organization
- case study
- event logs
- service oriented architecture
- user interface
- mobile devices