What confuses BERT? Linguistic Evaluation of Sentiment Analysis on Telecom Customer Opinion.
Cing-Fang ShihYu-Hsiang TsengChing-Wen YangPin-Er ChenHsin-Yu ChouLian-Hui TanTzu-Ju LinChun-Wei WangShu-Kai HsiehPublished in: ROCLING (2021)
Keyphrases
- sentiment analysis
- opinion mining
- natural language processing
- sentiment classification
- sentence level
- text classification
- product reviews
- multi aspect
- text mining
- customer relationship management
- social media content
- product features
- user generated
- machine learning
- public opinion
- sentiment lexicon
- databases
- positive or negative
- marketing strategies
- collective classification
- opinion retrieval
- neural network