An Agent Scheduling Optimization for Call Centers.
Chiaki HishinumaMasaaki KanakuboTakuma GotoPublished in: APSCC (2007)
Keyphrases
- call center
- multi agent
- asymptotically optimal
- multi agent systems
- optimization problems
- intelligent agents
- agent technology
- scheduling problem
- multiple objectives
- multiagent systems
- decision making
- optimization algorithm
- multiple agents
- scheduling algorithm
- autonomous agents
- resource allocation
- service systems
- agent model
- software agents
- service quality
- information systems
- database
- queue length
- parallel machines
- service level
- semantic web
- arrival rate
- cooperative
- heavy traffic
- queueing model
- real time