The impact of multi-skilling on personnel scheduling in the service sector: a retail industry case.
César Augusto HenaoJuan Carlos MuñozJuan-Carlos FerrerPublished in: J. Oper. Res. Soc. (2015)
Keyphrases
- point of sale
- end users
- scheduling problem
- service providers
- management system
- admission control
- service discovery
- data processing
- information systems
- economic impact
- information services
- service composition
- scheduling algorithm
- special case
- service oriented
- case base
- data management
- mobile services
- heavy traffic
- management information systems
- supply chain
- real time database systems
- scheduling policies
- business activities
- computer personnel
- telecommunications industry
- web services