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The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation.
Wojciech Cellary
Louis E. Freund
Stephen K. Kwan
Christine Leitner
Jim Spohrer
Published in:
AHFE (8) (2021)
Keyphrases
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service providers
web services
lifecycle management
end users
management system
service discovery
human factors
service oriented
information services
customer service
technology transfer
computer science
service oriented architecture
key technologies
customer satisfaction
cloud services