SoLOMon: Monitoring End-User Service Levels.
Svend FrølundMudita JainJim PruynePublished in: Integrated Network Management (1999)
Keyphrases
- end users
- service level
- lead time
- supply chain
- call center
- service level agreements
- user requirements
- user interface
- application development
- service requirements
- total cost
- web applications
- service providers
- inventory models
- business intelligence
- user driven
- probability distribution
- mobile devices
- multimedia
- data mining